FAQ

Frequently Asked Questions

1. What types of lingerie do you sell? We specialize in women's lingerie, including bras, panties, bralettes, thongs, bodysuits, lace sets, chemises, garter sets, and more. Our collections focus on comfort, style, and sensuality for everyday wear or special occasions.

2. Where do you ship to? We proudly ship to all 50 states in the United States (including Alaska, Hawaii, and Puerto Rico). International shipping may be available soon—stay tuned!

3. What are your shipping options and times? We offer the following reliable shipping methods to the US:

  • Express Shipping (3-6 business days): $20 – Fastest option with tracking.
  • Free Standard Shipping (7-14 business days): $0 – Free on all orders (most popular!).
  • Standard Shipping (7-14 business days): $10 – Budget-friendly with tracking.

All orders are processed within 1-3 business days. Delivery times are estimates and may vary due to holidays or carrier delays.

4. Do you offer discreet packaging? Yes! All packages are shipped in plain, unmarked boxes with no indication of the contents. Your privacy is our priority.

5. What is your return/exchange policy? We accept returns or exchanges within 30 days of delivery for unworn, unwashed items with tags attached. Please note: intimate apparel (like panties) is final sale for hygiene reasons unless defective. Contact us at support@canoymerced.com to start the process.

6. How do I find the right size? Check our detailed Size Chart on each product page. We recommend measuring yourself and comparing to our guide. If you're between sizes, we suggest sizing up for comfort. Still unsure? Reach out—we're happy to help!

7. Are your products true to size and high quality? Yes! Our lingerie is made with premium, soft fabrics like lace, mesh, nylon-spandex blends for stretch and comfort. Customer reviews rave about the fit and quality—check them out on product pages.

8. How can I contact you? Email us at support@canoymerced.com or use the chat widget on our site. We're here Monday–Friday, 9 AM–5 PM PST to assist with orders, sizing, or any questions.

9. Do you offer gift wrapping or gift messages? Yes! During checkout, you can add a personalized gift message and select gift wrapping for a small fee. Perfect for surprises!